A bright spot

There was a bright spot today in the sea of car problems, stove problems and the fact that we haven't even had the time to get a new roof put on after the hurricane (we have draped plastic on top of our house....again). When I got up this morning, our fridge was acting crazy. The LED read out that tells you the temp was reading 0f, instead of -4/34. Those are the ideal fridge and freezer temps, and I didn't know that until we bought this fridge. I was so upset with it, on top of everything else, that I went to work in a tizzy.

Ok, but this afternoon I set out to deal with it. Its less than a year old, so I called Samsung to see what could be done. And it makes me happy to be able to report something happy and good. First of all, after a brief recorded menu, I had an actual customer service person, a real LIVE person on the line in less than 2 minutes. She listened to the problem, put me on hold for another 2 or so minutes to look up information about this model of refrigerator. And then in 5 short minutes of a service call....gave me the answer as to how to fix it myself. Seriously, I was floored and grateful. Apparently power fluctuations can cause the thing to go into "demo" mode. All I had to do was to hold 2 buttons on the display down for 3 or 4 seconds and it just magically started working again. The display is on. The fridge is working. I could tell that while it was still working with the 0f display, it wasn't quite as cold as it usually is.

And while I can't say how aggravating it may have been if we had needed to have a repair man come out to deal with something more involved....I am happy to say that Samsung was really quick and helpful. And in today's market of pathetically poor customer service, that is something to be grateful for. And I showed both Bruce and
Stephen how to fix the problem if it happens again. Because chances are, I won't remember...LOL.